Quality Assurance


It is the policy of Braybrook Ltd to provide its customers with a high quality service and to meet contractual specifications and requirements.

Overall and final responsibility for quality rests with the Managing Director who will ensure that the quality system is established, implemented and maintained in accordance with the adopted International Standard BS EN ISO 9001: 2015 and ensuring quality objectives are established. The corporate objective of the company is to achieve long-term profitability by providing the highest possible level of service to our customers.

It is also the policy of the company to ensure that all services are executed throughout in a manner, which sets and maintains a level of quality and service consistent with the requirements and expectations of the customers at all levels of the company.

We aim to provide a quality assured service in compliance with all relevant industry standards, together with statutory, legal and customer requirements in an organised and professional manner. The company will also strive to continually improve its services and processes to enhance customer satisfaction and are committed to work with organisations and customers to establish and maintain the highest quality standards.

The quality policy is measured and reviewed through the quality objectives which are set and reviewed by the Directors and Managers on a regular basis at Management Reviews.

The implementation of the quality policy is the responsibility of every member of staff, starting with the Managing Director who takes policy decisions, which enable the correct action to be implemented throughout the company. The Quality Manager acts as Manager Representative and is responsible for maintaining the implementation of the quality policy.

The Company have set the following company objectives which include

  • To consistently provide products and services in a manner which will satisfy Client requirements in all respects.
  • To implement appropriate actions to address any risks and opportunities associated with internal / external issues, and to meet the needs and expectations of interested parties.
  • To ensure all Company personnel are fully competent to carry out their assigned task.
  • To strive to continually improve our services provided to Clients, through the use of this Quality Policy, quality objectives, performance evaluation including audit results, corrective actions and at Management Review.
  • To establish annual quality objectives at strategic and operational levels within the Company, that will be measured and reported upon at the management review meeting.
  • To maintain documented information as objective evidence to demonstrate compliance with the Quality Management System.
  • To control & continually monitor all projects undertaken.
  • To comply as a minimum with all applicable statutory and regulatory requirements
  • To review the Quality Management System at planned intervals to ensure it is effective and achieving the stated quality policy.

Importance shall be placed on compliance with customer needs, with particular emphasis on the requirements for working on Network Rail, London Underground and Docklands Light Railway Projects.

The Business Management System and the Quality Assurance Procedures in an appropriate level of detail the policies, procedures and operating practices to be followed. It is mandatory that every member of staff must be familiar with the Quality Policy and the detailed procedures and practices which are applicable to their area of work within the company.

A copy of this Quality Policy statement is issued to all employees of the company during their Induction.

The Business Management System has the full support of Senior Management and, together with the supporting Quality Assurance Procedures ensures that activities are controlled in a manner compatible with achieving required service levels and obligations effectively. It is mandatory that all staff adhere to the documented procedures in order to achieve a consistent approach to Quality Assurance.


L. Goodacre – Rail Director
Dated 24th Feb 2023